Last updated 22 October 2026.
Email support@gymbenchmark.com within 14 days of paying and you get your money back. You do not have to give a reason and you will not be asked for one.
Refunds go back to the card you paid with, through Paddle, usually within a few working days. Your account stays as it was until the refund goes through; after that it returns to the free state, which means you can still read and export everything you logged.
Ask anyway. If the app has not done what it says, or something has gone wrong that is our fault, you will be refunded. There is no automated system to argue with — it is one person reading the email.
You have a 14-day right to cancel under the Consumer Contracts Regulations 2013. By buying and using the app immediately, you agree the service starts straight away; that does not take away the refund above, which is given regardless.
Nothing here affects your rights under the Consumer Rights Act 2015 if the app is faulty or not as described.
A refund never deletes anything. Everything you logged stays readable and exportable, and deleting your account is a separate choice you make yourself.